Feedback and Complaints
Constant development is one of our core principles. Ongoing examination of our services and processes to enhance and strengthen our care. Positive and negative comments will help us get closer to our objective.
Contact us if you have any comments, whether they be compliments about our staff or complaints about our services, so that we may resolve your issues promptly. If you don’t feel that your complaint has been handled properly, you can contact one of the organisations listed below for help.
Is there a member of our staff that particularly stood out to you? Compliments and compliments are warmly accepted and appreciated.
National, State & Territory Links
National
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Online: www.ndiscommission.gov.au
Australian Human Rights Commission
Phone: 1300 656 419
Online: humanrights.gov.au
Older Persons Advocacy Network (OPAN)
Phone: 1800 700 600
Online: www.opan.com.au
Australian Captial Territory
Disability and Community Services Commissioner can be made to:
Online: hrc.act.gov.au
Phone: 02 6205 2222
Email: human.rights@act.gov.au
Post: Disability and Community Services Commissioner, GPO Box 158, Canberra City, ACT 2600
New South Wales
Fair Trading NSW
Complaints to NSW Fair Trading can be lodged:
Online: www.fairtrading.nsw.gov.au
Phone: 13 32 20
Queensland
Queensland Department of Communities, Child Safety and Disability Services
Email: feedback@communities.qld.gov.au
Phone: 1800 080 464
Online: www.communities.qld.gov.au
Post: GPO Box 806, Brisbane QLD 4001
Queensland Ombudsman
Phone: 1800 068 908
Online: www.ombudsman.qld.gov.au
Post: GPO Box 3314, Brisbane QLD 4001
Victoria
Victorian Department of Health and Human Services
Email: complaints.reception@dhhs.vic.gov.au
Phone: 1300 884 706
Victorian Disability Services Commission
Email: complaints@odsc.vic.gov.au
Phone: 1800 677 342 (TTY 1300 726 563)
Online: www.odsc.vic.gov.au
Skype: call or email to make an appointment first
Commission for Children and Young People Victoria
Email: childsafe@ccyp.vic.gov.au
Phone: 1300 78 29 78
Office of the Commissioner for Privacy and Data Protection
Phone: 1300 666 444
Online: www.cpdp.vic.gov.au
Victorian Ombudsman
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Online: www.ombudsman.vic.gov.au
Office of the Public Advocate
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Online: www.publicadvocate.vic.gov.au
Independent Broad-based Anti-corruption Commission
Phone: 1300 735 135
Online: www.ibac.vic.gov.au